RELIABLE ADX261 EXAM ONLINE - REASONABLE ADX261 EXAM PRICE

Reliable ADX261 Exam Online - Reasonable ADX261 Exam Price

Reliable ADX261 Exam Online - Reasonable ADX261 Exam Price

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Tags: Reliable ADX261 Exam Online, Reasonable ADX261 Exam Price, Exam ADX261 Lab Questions, ADX261 Valid Test Book, ADX261 Prepaway Dumps

Dumps4PDF is fully aware of the fact that preparing successfully for the Salesforce ADX261 exam in one go is a necessity because of the expensive registration fee. For applicants like you, success in the Administer and Maintain Service Cloud exam on the first attempt is crucial to saving money and time. Our Free Salesforce ADX261 Exam Questions will help you decide fast to buy the premium ones.

To prepare for the ADX261 exam, candidates should have experience working with Service Cloud in Salesforce and should be familiar with the concepts and best practices related to administering and maintaining Service Cloud. Salesforce provides a range of resources to help candidates prepare for the exam, including online training courses, study guides, and practice exams. Successful completion of the ADX261 exam demonstrates that the candidate has the knowledge and skills necessary to effectively administer and maintain Service Cloud, and can be a valuable asset for organizations looking to optimize their customer service operations in Salesforce.

To pass the Salesforce ADX261 Exam, candidates must have a strong understanding of Service Cloud best practices and be able to apply them to real-world scenarios. ADX261 exam is designed to test candidates' knowledge of Service Cloud features and functionality, as well as their ability to troubleshoot issues and optimize performance.

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Reasonable ADX261 Exam Price, Exam ADX261 Lab Questions

If you can pass the exam just one tie, then you will save both your money and your time. ADX261 exam braindumps can help you pass the exam just one time. ADX261 exam dumps are edited by professional experts, therefore the quality can be guaranteed. ADX261 exam materials cover most of knowledge points for the exam, and you can mater major knowledge points. In addition, we are pass guarantee and money back guarantee if you fail to pass the exam. You can know the latest information for ADX261 Exam Materials through the update version, since we offer you free update for one year, and the update version for ADX261 exam dumps will be sent your email address automatically.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is a professional certification designed for individuals who want to demonstrate their expertise in administering and maintaining the Service Cloud. Administer and Maintain Service Cloud certification exam is ideal for professionals who work as Salesforce Administrators, Consultants, or Developers and are responsible for managing Service Cloud implementations.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q189-Q194):

NEW QUESTION # 189
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

  • A. Create a sharing rule for each division to provide access based on criteria of the article.
  • B. Create a single data category group for each division and provide access using the role hierarchy.
  • C. Create separate data category groups for each division and assign the category to a division profile.
  • D. Create a sharing rule for each division to provide access using the role hierarchy.

Answer: B


NEW QUESTION # 190
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

  • A. Define case auto-response rules.
  • B. Configure case escalation rules.
  • C. Establish case assignment rules.
  • D. Use Flow Builder to create a flow with a scheduled path.

Answer: B


NEW QUESTION # 191
Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

  • A. Create a visualforce page called knowledge sidebar on the case page layout.
  • B. Enable the knowledge sidebar setting in the case support settings.
  • C. Enable the knowledge sidebar related list on the case page layout.
  • D. Create a salesforce console for service and enable the knowledge sidebar on the case page layout.

Answer: D

Explanation:
Creating a Salesforce console for service and enabling the knowledge sidebar on the case page layout is a solution that can enable articles to be suggested to agents based on information they are typing into the case. A Salesforce console for service is a workspace that allows agents to manage multiple cases and interactions on a single screen. The knowledge sidebar is a feature that shows suggested articles based on the case subject, description, or other fields in the console. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.console2_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_sidebar_enable.htm&type=5


NEW QUESTION # 192
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

  • A. Create a case assignment rule to ensure cases are owned by a user when closed.
  • B. Create a Process Builder and Flow to change the owner on closed cases.
  • C. Create a case validation rule to ensure cases are owned by a user when closed.
  • D. Use a data tool to update the owner field on closed cases.

Answer: A,D

Explanation:
Case assignment rules are rules that automatically assign cases to users or queues based on certain criteria. You can create a case assignment rule to ensure that cases are owned by a user when they are closed, by setting the criteria to match the closed case status and the action to assign the case to the user who last modified it. This way, you can prevent cases from being closed while still owned by a queue. To correct the existing problem of hundreds of cases that are closed but still owned by a queue, you can use a data tool such as Data Loader or Import Wizard to update the owner field on those cases in bulk. Verified Reference: [Case Assignment Rules] and [Data Tools]


NEW QUESTION # 193
Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

  • A. Create an IP blocking rule.
  • B. Create sensitive data rules.
  • C. Enable Assistance Flag Configuration setting.

Answer: A


NEW QUESTION # 194
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